Our 1 Year Phone Equipment Warranty
ONE YEAR WARRANTY and what it covers
Every system, phone, circuit card, voice mail or part purchased
from Craig Communications comes with a (1) one-year warranty from
Craig Communications.(Wireless or Cordless phones excluded) Replacement
parts will be shipped within (1) one business day, when under our
Craig Communications warranty.
If there is a problem which occurs with phone system equipment/parts
purchased from Craig Communications within the first (15) fifteen
calendar days upon receiving the equipment, Craig Communications
will advance replace it with a call tag (prepaid) for the defective
phone equipment or item to be shipped back to us. Craig Communications
will ONLY replace phones using ground shipping. We are able to Expedite
shipping as long as the customer is willing to pay the total cost
to ship the defective parts or phone systems. Ground services are
provided for the replacement part via a call tag which is included
inside the box which we issue.
We will issue an RA # (Return Authorization number) for each Customer
from Craig Communications. Defective parts/equipment needs be shipped
back to Craig Communications no later than (7-10) to ten calendar
days after date of replacement warranty. The customers credit card
will be charged the full amount plus shipping if defective parts/equipment
are not returned to us in that time frame.
If you are having issues with equipment purchase by Craig Communications
or you wish to request a (RA#) Return Authorization number, we would
prefer you call us at : (800) 306-3377 or Contact
Refurbished? What does that mean?
Refurbished phones, phone systems, circuit cards, and all other
phone system products are brought back to the specifications of
the manufacturer. All the phones, phone systems and components are
repainted (phones only if necessary) but first taken apart down
to the circuitry. All telephone,circuit cards and equipment are
fully tested on our testing benches. We bring back the components
& phones to manufacturers specifications by putting them through
an in depth refurbishing process which happens before being freshly
repackaged with designation strips, new phone cords, designation
strips and user cards and keycaps. Every phone and component is
tested before it leaves our warehouse. That's our Guarantee here
at Craig Communications!
Will the phones be in pristine condition?
Absolutely!! Many of our competitors on the internet give phones
a simple light once over cleaning right before reselling a "A","B"
or even a "C" stock telephone product! No kidding!
Here at Craig Communications, top of the line "A" stock
phones, phone systems and components are the only grade we sell.
This way we don't create future problems from occurring for our
customers with our products. Keeping our A+ (BBB) reputation for
product quality and customer service is very important & has
helped us to build our great internet reputation amongst large and
small businesses, government offices & School districts across
the country. Most phones , systems & parts are refurbished so
well, that they could easily pass for a new product. Call Today.
Unused or New Products
We dont sell just refurbished Phone System or Components.
We also sell unused/ New phones, phone systems and components which
come in manufacture's original packaging. All Original documentation
and parts/accessories are included.
Craig Communications Return Policy
Craig Communications accepts most returns of refurbished and new
phones and phone system components but excluding New Mitel phone
equipment which is available by special order only and is NON Returnable/Refundable.
All equipment or components returned have a restocking fee of 20%.
All cancelled orders from the time the order is processed has the
same 20% restocking fee as well. All phones & components must
be sent back to us within fifteen (15) calendar days from the day
it was ordered. We will not accept ANY returns after (15)- calendar
days. All products purchased from Craig Communications must be returned
the same exact way they were received with all accessories, documentation
and original packaging. You will not be refunded on merchandise
we receive that is incomplete (missing accessories, paper work,
packaging) or defective. All new NEC phone components and phones
have a restocking fee of 35%.
if equipment has been put into use after purchasing (used in any
way) or there has been an order error, (decided equipment was not
needed) there is no refund.
Craig Communications sells phones & Components outside
the North America/United States
All warranties are honored, however, equipment orders that are to
countries other than the United States are non-returnable and non-refundable
. Craig Communicatons will not pay for shipping and the cost of Shipping
is to be paid by the customer, both from and to the location of customer.
Wire Tranfers only prior to shipping product.
Policy on Privacy
How Craig Communications handles Our Customers Privacy?
Craig Communications is committed to protecting your privacy and will
not transfer, sell, exchange or distribute customer information. Information
about our customers is used for the sole purpose of Invoicing for
orders, servicing our customers and phone equipment sales offers.
Our Email Policy
(Spam) Unsolicited "junk" e-mail is not sent to ANY of our
customers from Craig Communications. We use emails as a way to confirm
orders with our customers who placed them online or over the phone.
Often they are used to respond to requests from potential customers.
Craig Communications does not distribute or sell it's addresses from
our customer's to third parties. If you want to be taken off our preferred
mailing list, please reply with "please remove me from your list"
in subject line. Craig Communications will remove you from getting
any emails in the future.
Is credit offered to Government Agencies & Businesses for phones,
phone system or circuit card purchases?
Yes. Although, credit is only given to businesses with above average
credit, we offer Government & Corporate terms as well. We extend
credit to qualified businesses and government agencies all the time!
We have the right to deny any agency or business credit which is based
on research done on a particular company. please call or call : (800)
306-3377x1 to apply for credit terms. Download this pdf file: CREDIT
APPLICATION & Please fax it to 877-310-2758 or email it to
One of our representatives will be in touch with you when your Businesses
credit application has been approved.
Protection of Financial Data
Is our online purchase secure?
Phones, systems and components that are ordered via our shopping cart
on our website are processed with Paypals certified secured checkout.
Paypal submits & processes all online data accordance with the
current legal requirements of the telecommunications laws, Federal
data protection law, and the law of teleservices protections. Paypal
does not reveal to us financial information & Credit Card numbers
submitted on our online site.
Shipping of phones, phone systems and components.
Click to calculate phone system shipping charges.