FAQs

Our 1 Year Phone Equipment Warranty

ONE YEAR WARRANTY and what it covers
Every system, phone, circuit card, voice mail or part purchased from Craig Communications comes with a (1) one-year warranty from Craig Communications.(Wireless or Cordless phones excluded) Replacement parts will be shipped within (1) one business day, when under our Craig Communications warranty.

If there is a problem which occurs with phone system equipment/parts purchased from Craig Communications within the first (15) fifteen calendar days upon receiving the equipment, Craig Communications will advance replace it with a call tag (prepaid) for the defective phone equipment or item to be shipped back to us. Craig Communications will ONLY replace phones using ground shipping. We are able to Expedite shipping as long as the customer is willing to pay the total cost to ship the defective parts or phone systems. Ground services are provided for the replacement part via a call tag which is included inside the box which we issue.

We will issue an RA # (Return Authorization number) for each Customer from Craig Communications. Defective parts/equipment needs be shipped back to Craig Communications no later than (7-10) to ten calendar days after date of replacement warranty. The customers credit card will be charged the full amount plus shipping if defective parts/equipment are not returned to us in that time frame.

If you are having issues with equipment purchase by Craig Communications or you wish to request a (RA#) Return Authorization number, we would prefer you call us at : (800) 306-3377 or Contact Us.

Refurbished Products

Refurbished? What does that mean?
Refurbished phones, phone systems, circuit cards, and all other phone system products are brought back to the specifications of the manufacturer. All the phones, phone systems and components are repainted (phones only if necessary) but first taken apart down to the circuitry. All telephone,circuit cards and equipment are fully tested on our testing benches. We bring back the components & phones to manufacturers specifications by putting them through an in depth refurbishing process which happens before being freshly repackaged with designation strips, new phone cords, designation strips and user cards and keycaps. Every phone and component is tested before it leaves our warehouse. That's our Guarantee here at Craig Communications!

Will the phones be in pristine condition?
Absolutely!! Many of our competitors on the internet give phones a simple light once over cleaning right before reselling a "A","B" or even a "C" stock telephone product! No kidding!
Here at Craig Communications, top of the line "A" stock phones, phone systems and components are the only grade we sell. This way we don't create future problems from occurring for our customers with our products. Keeping our A+ (BBB) reputation for product quality and customer service is very important & has helped us to build our great internet reputation amongst large and small businesses, government offices & School districts across the country. Most phones , systems & parts are refurbished so well, that they could easily pass for a new product. Call Today. 306-3377

Unused or New Products

Return Policy

Craig Communications Return Policy
Craig Communications accepts most returns of refurbished and new phones and phone system components but excluding New Mitel phone equipment which is available by special order only and is NON Returnable/Refundable.

All equipment or components returned have a restocking fee of 20%. All cancelled orders from the time the order is processed has the same 20% restocking fee as well. All phones & components must be sent back to us within fifteen (15) calendar days from the day it was ordered. We will not accept ANY returns after (15)- calendar days. All products purchased from Craig Communications must be returned the same exact way they were received with all accessories, documentation and original packaging. You will not be refunded on merchandise we receive that is incomplete (missing accessories, paper work, packaging) or defective. All new NEC phone components and phones have a restocking fee of 35%.

if equipment has been put into use after purchasing (used in any way) or there has been an order error, (decided equipment was not needed) there is no refund.

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